Shipping

Delivery time frames:

***Please allow for delivery delays due to Covid-19.

Our standard delivery times are:

South Island: 1-2 working days
North Island: 2-3 working days
Please allow an additional 1-2 working days for rural delivery.  

If you require your parcel to be delivered on a Saturday, please contact us directly for this to be arranged.  

Please Note:

We only ship within New Zealand.

Orders received during the weekend will be picked up for delivery on Monday.

All orders will be tracked and you will receive a tracking number via email once your gift box has been picked up by our courier.

All orders are sent as a 'non-signature required' parcel.  If you would like your parcel to be signed for upon receipt please make note of this by clicking on 'add a note to your order' on the Cart Page and type 'Signature Required' in the box provided.

Sorry we are unable to deliver to PO Boxes or private boxes.

We are unable to redirect orders once they have been dispatched, so please ensure the address you enter is correct.  If the courier company cannot find a safe place to leave your gift box, they will leave a Call to Card for the recipient to contact them to rearrange delivery.  Orders returned due to incorrect address details will incur a new shipping fee.

Sometimes there are courier delays outside of our control. 

 

Returns & Refund Policy

Please contact us at sales@olgaandelle.co.nz in the unlikely event an item/parcel is damaged or faulty within 48 hours of receipt of the gift.  We will organise a replacement to be sent and will request the faulty item to be returned with its appropriate packaging.